2025-2027
The Glenview Public Library's 2025-2027 Strategic Plan, opens a new window, shaped by valuable feedback from community and staff surveys, aims to create a more connected, informed, and engaged Glenview. Over the next three years, the plan will guide us in developing new initiatives and enhancing services to improve your Library experience and deepen our impact on the community. Our mission remains at the heart of our efforts: to make knowledge, information, and discovery accessible to everyone.
Mission
We make the power of knowledge, information, and discovery accessible to all people.
Vision
We help create a better world by fostering a more connected, informed, and engaged community.
Values
Inclusion • Responsiveness • Service • Innovation • Perpetual Learning • Collaboration • Responsibility
CONNECT
Focus: Enhance access to resources and services
GOAL
Identify and reduce barriers for non-users and new residents
3-Year Goal Targets
- Increase the number of households in Glenview with a library card to 70%
- Increase active library card users by 10%
- Conduct at least 5 community research activities annually to gather feedback on barriers to access
GOAL
Maximize existing assets to better meet patron needs
3-Year Goal Targets
- Reduce average hold times on new and popular materials
- Increase circulation by 15% for the whole collection
- Achieve 65% very satisfied ratings on the community survey by July 2027
- Execute on space improvement plans to increase building visits by 5%
GOAL
Improve opportunities for professional development and growth
3-Year Goal Targets
- Increase employee satisfaction levels for professional growth opportunities in the Library Capacity Survey by June 2027
- Conduct annual staff check-ins to monitor progress on professional development
ENGAGE
Focus: Cultivate opportunities for social connections
GOAL
Increase opportunities for people of varying abilities, ages, and backgrounds to build community
3-Year Goal Targets
- Develop at least 5 new initiatives annually that center on social connections and relationship building among diverse groups
- Achieve a year-over-year increase in attendance at social connection programs
GOAL
Promote a sense of belonging and support for all
3-Year Goal Targets
- Educate 100% of staff on community needs and cultural awareness
- Implement 3 or more patron accessibility initiatives annually that make the library a more welcoming place for diverse users
GOAL
Work at all levels to improve interdepartmental collaboration, trust, and support
3-Year Goal Targets
- Increase employee satisfaction levels on interdepartmental collaboration in the Library Capacity Survey
- Conduct annual interdepartmental check-ins to gather feedback on cooperation, trust, and support
INFORM
Focus: Address evolving information needs of the community
GOAL
Provide tools to help navigate the changing landscape of information and technology
3-Year Goal Targets
- Achieve year-over-year increases in engagement with content and services related to emerging technologies and information literacy
GOAL
Raise awareness of resources, structures, and systems available to our community
3-Year Goal Targets
- Develop at least 5 new opportunities to share community information with patrons
- Track and increase online and in-person resource referrals
GOAL
Improve communication to keep staff informed and aligned in their work
3-Year Goal Targets
- Evaluate the effectiveness of current internal communication channels and implement new or improved processes based on staff feedback to achieve an increase in employee satisfaction levels in the Library Capacity Survey
Past Strategic Plans
The Glenview Public Library's 2022-2024 Strategic Plan, opens a new window focused on expanding engagement, visibility, and access with new Library initiatives and services guided by our core values. The plan was shaped by the valuable input of over 1,000 Glenview residents who participated in our community survey.
